Privacy Policy

1. Introduction

Mist Solutions Pty Ltd (ABN 79 702 856 193) is committed to protecting the privacy of our clients, website visitors and business contacts. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

2. Who We Are

Mist Solutions Pty Ltd provides professional business and consulting services to clients across Australia. We operate from Melbourne VIC and our website is located at https://mistsolutions.online. If you have any questions about this policy or how we handle your personal information, please contact us by email at ceo@mistsolutions.online.

3. The Australian Privacy Principles

The APPs set out standards, rights and obligations in relation to the handling, holding, use, access and correction of personal information. We take our obligations under the APPs seriously and have adopted practices designed to ensure we meet each of the following principles:

• APP 1 — Open and transparent management of personal information
• APP 2 — Anonymity and pseudonymity
• APP 3 — Collection of solicited personal information
• APP 4 — Dealing with unsolicited personal information
• APP 5 — Notification of the collection of personal information
• APP 6 — Use or disclosure of personal information
• APP 7 — Direct marketing
• APP 8 — Cross-border disclosure of personal information
• APP 9 — Adoption, use or disclosure of government related identifiers
• APP 10 — Quality of personal information
• APP 11 — Security of personal information
• APP 12 — Access to personal information
• APP 13 — Correction of personal information

4. The Kinds of Personal Information We Collect

Depending on the nature of your engagement or enquiry, we may collect the following kinds of personal information:

• Your name, business name and job title;
• Your email address (for example, when you email us at ceo@mistsolutions.online or submit an enquiry through our website);
• Details of your business needs, projects and requirements relevant to the consulting services we provide;
• Correspondence and records of communications between you and us;
• Billing information and records relating to the supply of our services;
• Website usage data such as pages visited and general technical information, where collected through analytics tools.

We do not collect personal information that is unnecessary for the purposes described in this policy, and we take reasonable steps to ensure the information we collect is accurate, complete and up to date.

5. How and Why We Collect Personal Information

We collect personal information in a variety of ways, including:

• Directly from you, when you contact us by email, complete a quote request form or engage our services;
• During the course of providing consulting services to you or your business;
• Passively, through our website, where analytics or similar tools may collect general usage information.

We collect personal information only where it is reasonably necessary for one or more of our functions or activities, including responding to enquiries, providing quotes, delivering our services, invoicing and maintaining our business records.

6. Anonymity and Pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym. For example, you may browse our website without providing any personal information. However, if you wish to engage our consulting services or receive a tailored quote, we will generally need to know who you are and how to contact you.

7. Notification of Collection

When we collect personal information about you, we will take reasonable steps to notify you of the purpose of collection, the kinds of organisations to which we may disclose the information, how you may access and correct the information, how you may complain about a breach of the APPs, and whether we are likely to disclose the information to overseas recipients. This Privacy Policy serves as a general notice, and we may provide further specific notice at the point of collection.

8. Use and Disclosure of Personal Information

We use and disclose personal information for the primary purpose for which it was collected, being the provision of our professional business and consulting services, and for related secondary purposes that you would reasonably expect. These purposes include:

• Responding to your enquiries and requests for quotes;
• Providing, managing and improving our services;
• Invoicing and accounts administration;
• Complying with our legal and regulatory obligations, including obligations under the Corporations Act 2001 (Cth) and Australian taxation law;
• Maintaining accurate business records.

We will not use or disclose your personal information for any unrelated purpose without your consent, unless we are permitted or required to do so by law.

9. Direct Marketing

We do not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth). If we ever send you marketing communications, we will only do so where you have consented or where it is permitted by law, and every such communication will include a simple means for you to opt out of receiving further communications.

10. Cross-Border Disclosure

We prefer to keep personal information within Australia. If, at any time, it becomes necessary to disclose personal information to an overseas recipient (for example, through the use of cloud service providers whose servers are located outside Australia), we will take reasonable steps to ensure the recipient does not breach the APPs in relation to that information, unless an exception under APP 8 applies.

11. Government Related Identifiers

We do not adopt, use or disclose government related identifiers, such as tax file numbers, except where permitted under APP 9.

12. Quality of Personal Information

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you believe the information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at ceo@mistsolutions.online so we can correct it.

13. Security of Personal Information

We hold personal information in both electronic and hard copy form. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include appropriate physical, electronic and managerial safeguards, such as access controls and secure storage practices. When personal information is no longer required for the purpose for which it was collected, and no legal retention obligation applies, we take reasonable steps to destroy or de-identify the information.

14. Access to Your Personal Information

You may request access to the personal information we hold about you at any time by emailing ceo@mistsolutions.online. We will respond to your request within a reasonable period and provide access in the manner requested where it is reasonable and practicable to do so. We may decline access in limited circumstances permitted by the APPs, and if we do, we will provide written reasons.

15. Correction of Personal Information

If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information within a reasonable period. If we decline a correction request, we will provide written reasons and will note the request on any record we hold.

16. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or to be alerted before a cookie is stored. You may disable cookies in your browser settings; however, some features of our website may not function fully as a result.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review the privacy policies of any third-party website you visit.

18. Making a Privacy Complaint

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint by emailing ceo@mistsolutions.online. Please include enough detail to allow us to investigate your complaint. We will acknowledge your complaint promptly and aim to resolve it within thirty (30) days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by telephoning the OAIC directly.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We encourage you to review this page periodically.

20. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Mist Solutions Pty Ltd
ABN 79 702 856 193
Melbourne VIC
Email: ceo@mistsolutions.online
Website: https://mistsolutions.online